Reliable Reports, a trusted name in high-volume, time-sensitive property inspections, needed to scale fast to meet growing demands from insurance clients across the U.S., without sacrificing service quality, data accuracy, or turnaround time.
The dedicated team at EX Squared plays a pivotal role in this endeavor by delivering tailored solutions and strategic nearshore staffing support to drive Reliable Reports business forward.
With increased pressure on customer service, data operations, and outbound communications, the leadership team at Reliable Reports turned to EXSQ to help build a distributed workforce that could scale efficiently while staying aligned with their high-performance, people-first culture. This included:
➔ Increasing capacity in data entry and outbound communications to keep up with rising inspection volumes.
➔ Enhancing client experience through expanded customer service and pre-call outreach teams.
➔ Strengthening internal tools by growing the development team.
➔ Ensuring seamless onboarding and integration of new talent into Reliable Reports systems and culture.
➔ Building a partnership based on transparency, trust, and continuous improvement.
EXSQ designed and deployed a tailored workforce solution that aligned with Reliable Reports operational needs and growth trajectory.
➔ Team size increased by 50% in just one year, with 30+ new hires between June 2024 and June 2025.
➔ Average tenure exceeds 17 months, with one team member supporting Reliable for over 5 years, a testament to retention and loyalty.
➔ Since 2020, the partnership has grown by nearly 400 percent, with 89 total hires supporting four critical business areas today.
➔ Deep integration into core workflows, making EXSQ a strategic extension of Reliable’s business, not just a vendor.
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