• OUR CLIENT
    Reliable Reports
  • WHAT WE DID
    Staffing
  • INDUSTRY Insurance + Field Services
  • HEADQUARTERS United States

Long-Term Partnership, Long-Term Results

Reliable Reports, a trusted name in high-volume, time-sensitive property inspections, needed to scale fast to meet growing demands from insurance clients across the U.S., without sacrificing service quality, data accuracy, or turnaround time.

The dedicated team at EX Squared plays a pivotal role in this endeavor by delivering tailored solutions and strategic nearshore staffing support to drive Reliable Reports business forward.

Objectives

With increased pressure on customer service, data operations, and outbound communications, the leadership team at Reliable Reports turned to EXSQ to help build a distributed workforce that could scale efficiently while staying aligned with their high-performance, people-first culture. This included:

➔ Increasing capacity in data entry and outbound communications to keep up with rising inspection volumes.

➔ Enhancing client experience through expanded customer service and pre-call outreach teams.

➔ Strengthening internal tools by growing the development team.

➔ Ensuring seamless onboarding and integration of new talent into Reliable Reports systems and culture.

➔ Building a partnership based on transparency, trust, and continuous improvement.

Solutions

EXSQ designed and deployed a tailored workforce solution that aligned with Reliable Reports operational needs and growth trajectory.

  • Expanded from a small support team to 45+ professionals across multiple functions including data entry, customer service, development, and outbound engagement.
  • Built a distributed workforce across Latin America, enabling extended coverage, cost-efficiency, and timezone alignment with U.S. operations.
  • Established structured monthly reviews with leadership, creating a feedback loop that led to faster problem-solving, improved performance tracking, and stronger alignment with business goals.
  • Promoted a local Team Lead in Costa Rica, increasing accountability and reducing management load for Reliable Reports internal teams.

Results

Reliable Reports didn’t just scale operations, they built a long-term talent engine through a strategic partnership with EXSQ. Today, EXSQ supports every major function of their growing business, enabling speed, consistency, and customer satisfaction at scale.

➔ Team size increased by 50% in just one year, with 30+ new hires between June 2024 and June 2025.

➔ Average tenure exceeds 17 months, with one team member supporting Reliable for over 5 years, a testament to retention and loyalty.

➔ Since 2020, the partnership has grown by nearly 400 percent, with 89 total hires supporting four critical business areas today.

➔ Deep integration into core workflows, making EXSQ a strategic extension of Reliable’s business, not just a vendor.

Talk with us

Let us know how we can help shape your future.

Sahil Dhawan​​

General Manager, India

Leading our international development and data science teams Sahil leads a team of over 200 highly skilled senior technologists. creating an award Winning culture has resulted in a team that delivers a level of excellence unmatched by our global competitors.

JW

Head of Design

With digital product design leadership and experience forged at great brands like Capital One, Intuit and Match®, among others, JW brings the deep experience our clients demand in order to launch award winning digital products that delight and amaze users.

Steve Darnell​​

Chief Financial Officer​

Steve Darnell is a strategic financial executive with deep experience in driving fiscal performance, operational efficiency, and long-term value creation. As CFO at EX Squared, he leads financial planning and analysis, capital strategy, and risk management while partnering across teams to align financial goals with company growth. Steve brings a data-driven mindset and a strong foundation in corporate finance, helping steer the organization through key investment decisions and scalable business initiatives.

Johanna Fernandez​

General Manager, LATAM

With over 15 years of experience in human resources and business administration, Johanna brings unique insights into stakeholder & conflict management, driven by my commitment to human development. As a licensed Practitioner of NLP and certified in Management 3.0, she is dedicated to creating collaborative environments and driving business success through effective management, conflict resolution, negotiation, and process improvement. Additionally, Johanna is a fierce advocate for women's equity in the tech industry, striving to break barriers and foster diversity and inclusion.

Mike Peloquin​​

VP

It's not every day you get to work with amazingly talented people. I'm thrilled to say I do. They're not just the people who work here at EXSQ; they're the people we collaborate with at our clients. Together we form brilliant digital product ideas into innovative enterprise-scale digital products for some of the world's best brands. We set the highest standards, we work damn hard and we have a blast doing it.

Lisa Carolan​

VP, Delivery and Operations​

Lisa brings energy and innovation to analyze needs and define technology solutions to meet our customer goals. Her experience spans recognizable brands including HP, Sony, Lennar Homes, SLB, and Bank of America along with startup and growth phase organizations.

With two decades of experience spanning major brands like HP, Sony, Lennar Homes, and Bank of America, as well as startups, Lisa excels at driving results-focused strategies that align with client goals. Her expertise in designing and implementing technology has helped organizations innovate and scale, ensuring measurable engagement and outcomes that drive mutual success.

Krishna Murthy

Chief Executive Officer

With a proven track record in helping businesses navigate the digital disruption occurring around them, his background is solidly founded in digital transformation. Under his leadership, EXSQ has grown into a premier technology partner, serving clients large and small. Krishna’s management philosophy is based on the principle of servant leadership and putting our clients first in all we do here at EXSQ, and he has set the benchmarks for how we hire and retain the finest talent possible, fostering a culture of excellence at EXSQ.

Krishna’s expertise spans technology leadership, eCommerce and SaaS development, mergers and acquisitions, and global business operations. He has notable experience in strategic planning, investor relations, and board-level interactions. With experience across companies at varying stages of maturity, Krishna also leads initiatives in data science, AI, analytics, and talent development, ensuring EXSQ remains at the forefront of innovation and operational excellence.

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