With such a diverse consumer base, understanding the home buyer’s digital journey is paramount. Lennar tasked EX Squared with making their digital experience of buying a home align with the superior experience and quality of buying a Lennar home.
EX Squared provided a competitive advantage in moving them into the next phase of digital transformation by creating a personalized and 360 customer experience.
In order to deliver a truly outstanding customer service experience for Lennar, EX Squared had to develop a solution that included the following: