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Just as TeleDynamics has empowered businesses for over four decades with cutting-edge telecom and consumer tech, EX Squared has helped them step boldly into the digital era—transforming their customer experience with a modern, self-service B2B platform.
Together, we streamlined complex ordering processes, reduced operational bottlenecks, and gave TeleDynamics’ customers the control they craved—unlocking greater efficiency, scalability, and freedom for account managers to focus on what they do best: building lasting relationships.
Despite 40+ years in business, TeleDynamics faced increasing pressure to meet customer demands for self-service options and streamlined processes. Customers preferred ordering without needing to contact account managers, and the existing systems weren’t efficient enough to support growth. TeleDynamics needed a modern digital solution that would both empower customers and improve operational efficiency.
TeleDynamic’s core business relied heavily on direct customer interaction with account managers, read: lots of phone calls. This created bottlenecks in order processing, invoicing, and even basic product & pricing information. Customers desired more control over their purchasing experience, and the team wanted to free up account managers to focus on higher-value activities like complex solution design and relationship building. The lack of modern digital tools was hindering growth and creating a competitive disadvantage.
